Complaints Policy

Customers should have a clear route to raise concerns about a booking, service visit, quote or repair.

How this policy applies

Publish the actual monitored contact channel, information needed to review a complaint, realistic response expectations and any escalation route offered. Add verified business contact details before launch.

Questions and updates

The operator should provide a monitored contact channel and review this page when its services, systems or legal requirements change. This page is a starting policy draft, not legal advice. The final wording must be reviewed for the actual business and service jurisdictions.